Learn how fileroom works?

Features of your fileroom

We are always available

Live chat or leave a message directly with our team about your job, or ask any questions you may have. We understand things can change and we are here for you.

Job Tracking gives you piece of mind

Track your jobs live from order through to delivery on your fileroom dashboard.

Revisions & Delivery Notifications

We will notify you when your job is either ready for review or has been delivered to your fileroom delivery box ready for download.

Follow the prompts for you and your nominated team members to mark-up your file with proofing comments. Once we are at the end of the revision process, we will initiate final approval for you to sign off. Your payment will then be processed, and your job files will be delivered your fileroom.

Our price provides plenty of revision changes. On the odd occasion, design jobs change from the original scope as our clients change their ideas, so at our discretion, we may charge for additional revision rounds pending their complexity. We will always chat to you about it first and will send you an updated quote to accept.

Great support when you need it

Answers to some of our most commonly asked questions can be found in our knowledge centre.

Our support team are also always happy to help you out. Use live chat or log a support ticket and let us get back to you.

LIVE CHAT

LOG SUPPORT REQUEST

Frequent file program

When you sign-up to fileroom, you can select to join our frequent file program. Earn points to redeem against future purchases.

Satisfaction Guarantee

We want you to be happy with our Services.
We will only hold authorisation for payment on receipt of your order.
Final payment will be processed once you have approved and accepted your job.

Nothing is more important to us than the privacy of your data

We respect your concerns about privacy. Protection of your personal and business information is a critical part of our business model. Due to the sensitive nature of the work we do, we have taken extra measures to ensure we can safeguard your personal information and deliver services to you in a safe, secure environment.

Some of the protections inherent to our platform include authentication, access controls, data transport encryption, HTTPS support for our applications, and the ability for our users to encrypt stored data.

Read more about our privacy policy which is GDPR compliant.

  • Trust & safety

    Count on piece of mind when you
    sign-up, upload and develop content in the fileroom platform. We will automatically issue you with a
    non-disclosure agreement when you sign-up. Keeping your content safe is our priority.
    Read more.

  • Site security

    Fileroom operates on a highly secure cloud application platform. We apply security best practices and manage platform security proactively, so our clients can use our online services with confidence.
    Read more.

  • Terms of service

    Read through our current Terms of Service here. Should you have any questions, please don’t hesitate send us
    an enquiry.

  • Learn new creative ideas for your content

    Accelerate your ability to write and develop engaging content by completing some our tutorials. They give you some great foundations to help with your creative visualisation process.
    Learn here.

  • Our blog
    awaits you

    Visit our blog to catch up on interesting articles, fileroom and industry news.You can also sign-up for our newsletter here.

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