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Content Services

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Our
Delivery
Cycle

  • Select your services

    1

    Select your Services

    This is where you tell us what fileroom services you need so our pricing calculator can give you a quote. We also ask you to briefly answer some key questions so we are clear on your requirements. If you need something a little different, please complete our custom quote form.

  • Choose your
    delivery type

    2

    Choose your delivery type

    It is important that you receive your job exactly as you need it. You can specify what you need right down to specific image types, optimised PDF, print artwork etc. Remember master design files will be uploaded to your brand room, so you have access to that too.

  • Pick your
    delivery time

    3

    Pick your delivery time

    We offer you some options such as standard or express delivery. Remember final delivery will be impacted by how quickly you can respond to the revisions and sign off with final approval. We are good at communicating with you through the whole process.

  • Accept your quote & enter payment details

    4

    Accept your quote & enter payment details

    Our online pricing calculator will price your job. If all ok, accept your quote and enter payment details. When you submit your order, our system will only do a payment authorisation. Your payment will be processed when you have approved the final job.

  • Uplaod your content

    5

    Upload your content

    Upload any relevant files with your order. If you have a style guide, please upload that to your order or your brand room. As long we can read it, we are good with most file formats. We will always let you know if there are any issues with your file/s.

  • Log-in or create your account

    6

    Log-in or create your account

    Sign-in and submit your order. The final order confirmation screen will pop up as soon as you log in. If you are new to fileroom, complete the sign-up process first to create your client fileroom and then submit your order.

  • Order
    processing

    7

    Order processing

    Our system will create your job and allocate it to one of our team members. Your job milestone clock is then set to ensure your job is delivered on time. Watch the progress of your job on the tracker located on your fileroom dashboard. You will also receive an email or SMS notification when your job moves into new stages.

  • Job
    revisions

    8

    Job revisions

    When your job is ready for review, we will initiate a review workflow. You and your invited collaborators can then preview the job and mark-up your feedback directly on the preview file for our team to amend. You can approve/amend or reject your collaborators comments and finalise the review.

  • Approve
    your job

    9

    Approve your job

    Once the review process is complete, you can approve your job with one simple click. Our team will then process your payment and deliver your final files to your delivery box. Your master file will also be saved into your brand room.

  • Review our
    services

    10

    Review our services

    On completion of your job, we will send you an email to rate our services. We would love your comments. If you are in a hurry, it’s easy to click the stars.

Need some help

Features of your fileroom

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We are always available

Live chat or leave a message directly with our team about your job, or ask any questions you may have. We understand things can change and we are here for you.

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Job Tracking gives you piece of mind

Track your jobs live from order through to delivery on your fileroom dashboard.

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Revisions & Delivery Notifications

We will notify you when your job is either ready for review or has been delivered to your fileroom delivery box ready for download.

Follow the prompts for you and your nominated team members to mark-up your file with proofing comments. Once we are at the end of the revision process, we will initiate final approval for you to sign off. Your payment will then be processed, and your job files will be delivered your fileroom.

Our price provides plenty of revision changes. On the odd occasion, design jobs change from the original scope as our clients change their ideas, so at our discretion, we may charge for additional revision rounds pending their complexity. We will always chat to you about it first and will send you an updated quote to accept.

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Great support when you need it

Answers to some of our most commonly asked questions can be found in our Knowledge Centre

Our support team are also always happy to help you out. Use live chat or log a support ticket and let us get back to you.


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Frequent file program

you create your account, you can select to join our frequent file program. Earn points to redeem against future purchases.

Satisfaction Guarantee

We want you to be happy with our Services.
We will only hold authorisation for payment on receipt of your order.
Final payment will be processed once you have approved and accepted your job.

Trust & safety

Count on piece of mind when you sign-up, upload and develop content in the fileroom platform. We will automatically issue you with a non-disclosure agreement when you sign-up. Keeping your content safe is our priority.

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Site security

Fileroom operates on a highly secure cloud application platform. We apply security best practices and manage platform security proactively, so our clients can use our online services with confidence.

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Terms of service

Read through our current Terms of Service here. Should you have any questions, please don’t hesitate send us an enquiry

Learn new creative ideas for your content

Accelerate your ability to write and develop engaging content by completing some our tutorials. They give you some great foundations to help with your creative visualisation process. Learn here

our blog
awaits you

Visit our blog to catch up on interesting articles, fileroom and industry news.You can also sign-up for our newsletter. Read here

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