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    Get More From Your HubSpot with Expert
    On Demand Support

    Stop struggling with setup and optimization. Get professional HubSpot help with our flexible plans.

    Using HubSpot but know you could be getting more out of it?
    Even the best tools need more than a one-time set-up, they need ongoing expert support that flexes with your needs.

    SupportHub is a subscription-based service that gives you on-demand access to accredited HubSpot specialists.

    From launching a new Hub or setting up automations, to cleaning your CRM or fixing what's broken—you get the support you need, when you need it. 

    We act as an extension of your team, helping you work smarter, move faster and keep everything connected.  

    Your Own Dedicated HubSpot Support Team

     
    Complex Implementation

    Customise HubSpot's features to align with your business needs, and seamlessly integrate your platform with other key business systems.

    Ongoing Maintenance

    Execute regular optimization and updates to keep your environment current with new features. Delivers maximum return on investment.

    Specialist Resources

    Your team may need access to expert HubSpot knowledge across all hubs to support intenal teams and deliver project initiatives.

    On-Demand Experts

    Business needs are dynamic and our agile specialists are here to support you as an 'on demand' extension of your team from your service portal.

    AI Integration Challenges

    Maximizing HubSpot's AI capabilities requires specialized knowledge and we can support you to get the best outcomes.

    Coaching &
Training

    Configuring HubSpot's powerful features for your unique business needs requires industry knowledge and technical expertise.

    Contact Us

    Expert Support That Saves You Time and Delivers Results

    Fast, Expert Technical Support
    Fast, Expert Technical Support

    • Significant reduction in sales cycle length

    • Comprehensive support across all HubSpot Hubs

    • Deep expertise in B2C, B2B and industrial sector requirements

    Strategic Partnership
    Strategic Partnership Benefits

    • Scalable support that grows with your needs

    • Reduced overhead compared to in-house specialists

    • Best practices from an accredited HubSpot partner

    Specialized Knowledge
    Specialized Knowledge

    • Advanced sales enablement strategies

    • AI-powered growth marketing solutions

    • RevOps-focused go-to-market execution
    • Industy specializations

    • Custom integrations & data optimization

    Support That Fits Your Workflow

    Pre-Configured Request Templates

    Fast-track your support needs with our ready-to-use request templates for common HubSpot tasks:

    • Workflow optimization and troubleshooting
    • Custom property setup and management
    • Report creation and dashboard configuration
    • Email template design and testing
    • List segmentation and management

    Custom Support
    Requests

    Need something specific? Our custom request option lets you:

    • Describe your unique requirements in detail
    • Attach relevant files and screenshots
    • Set priority levels
    • Specify preferred completion times
    • Request specific team member expertise
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    Fully Leverage HubSpot's Power Across Your Teams

    Marketing-hub

    Marketing Hub

    Optimize campaigns, workflows, and lead gen.

    Sales Hub

    Sales Hub

    Enhance your sales enablement processes.

    Service hub

    Service Hub

    Streamline customer support operations.

    Operation hub

    Operations Hub

    Integrate systems and optimize data flow.

    Commerce hub

    Commerce Hub

    Boost your e-commerce performance.

    content hub

    Content Hub

    Maximize your content management efforts.

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    Implement Breeze Intelligence, Agents & AI-Powered Features

    Get the best out of HubSpot's AI capabilities that power the entire customer platform, with the complete AI solution for marketing, sales and service teams.

    SupportHub—Flexible, Easy to Use & Fast to Implement

    Access your dedicated, on-demand support team through our easy, streamlined HubSpot Customer Portal.

    Get expert assistance across all HubSpot Hubs and AI-powered features with our standard or custom support packages.

    Your Trusted HubSpot Platinum Partner

    Support Hub Accreditations

     

    SupportHub Access Plans to Suit Your Business

    12 Month Plan - 10% Saving

    6 Month Plan - 5% Saving

    Starter 15 Hrs/Month

    Essential HubSpot maintenance and regular optimization
    Advanced 25 Hrs/Month

    For growing teams with complex automation needs
    Premium 35 Hrs/Month

    Enterprise-level support and strategic implementations
    Team User Limit
    		 5 10 Unlimited
    Strategic Consulting
    		 NA 4 Hours 6 Hours
    CRM Onboarding, Support & Training
    		 12 Hours 16 Hours 20 Hours
    CRM & CMS Development
    		 3 Hours 5 Hours 9 Hours
    Task Catalog Access
    		 available available available
    Priority Ticket Line
    		 NA available available
    Fileroom Knowledge Base
    		 NA available available
    Term Options
    		 3, 6, 12 Months 3, 6, 12 Months 3, 6, 12 Months
    Basic15 Hrs/Month

    Essential Maintenance & Optimization

    Team User Limit
    		 5
    Strategic Consulting
    		 NA
    CRM Onboarding, Support & Training
    		 12 Hours
    CRM & CMS Development
    		 3 Hours
    Task Catalog Access
    		 available
    Priority Ticket Line
    		 NA
    Fileroom Knowledge Base
    		 NA
    Term Options
    		 3, 6, 12 Months
    Advanced25 Hrs/Month

    Growth & Complex Automation

    Team User Limit
    		 10
    Strategic Consulting
    		 4 Hours
    CRM Onboarding, Support & Training
    		 16 Hours
    CRM & CMS Development
    		 5 Hours
    Task Catalog Access
    		 available
    Priority Ticket Line
    		 available
    Fileroom Knowledge Base
    		 available
    Term Options
    		 3, 6, 12 Months
    Premium35 Hrs/Month

    Enterprise Support & Strategy

    Team User Limit
    		 Unlimited
    Strategic Consulting
    		 6 Hours
    CRM Onboarding, Support & Training
    		 20 Hours
    CRM & CMS Development
    		 9 Hours
    Task Catalog Access
    		 available
    Priority Ticket Line
    		 available
    Fileroom Knowledge Base
    		 available
    Term Options
    		 3, 6, 12 Months
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    Need Extra Hours?

    Simply add more support hours through your customer portal whenever you need them. Our flexible system lets you scale your support in real-time to match your business demands.

    Prefer a Custom Support Plan?

    • GET IN TOUCH

    What Our Clients Say

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    The HubSpot Experts

    Fileroom have worked with us across all of our digital marketing, but specifically in creating an API from our lead gen software into HubSpot to automate our lead generation process. The execution of the workflows and nurture journeys is nothing short of AMAZING. This team listens, adjusts and executes flawlessly!
    - M. Richardson, GX Outdoors
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    Seamless Integration

    Fileroom has truly exceeded our expectations. They took the time to fully understand our needs and approach in business. As a HubSpot partner, its integration makes workflows seamless, allowing our team to collaborate more efficiently. The user-friendly interface and excellent customer support have made the transition smooth. I highly recommend Fileroom for any business looking to enhance productivity!
    - M. Contos, RubioMonocoat
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    Knowledgeable & Supportive

    I thoroughly enjoyed working with the Fileroom team and appreciated their advice and guidance. Whether it was a website, EDM, SEO or CRM related enquiry, they were always happy to assist, offer support and recommend/implement the best strategy. Special shoutout to Emma who is a HubSpot wiz with so much knowledge to share and to Jess for her people skills, availability and attentiveness! Thanks a million.
    - E. Chappell, Fairview Architectural

    Frequently Asked Questions

    How does the hourly support model work?

    Each plan includes a set number of support hours per month. You submit requests through our customer portal, and our team completes tasks using your allocated hours.

    What happens if I use all my monthly hours?

    You can easily purchase additional hours through your customer portal as needed.

    Do unused hours roll over to the next month?

    No, hours reset each month, which is why we recommend planning your support needs strategically.

    Subscribe to SupportHub & Unlock HubSpot's Full Potential

    Get personalized HubSpot support whenever you need it—from day one setup, to custom ongoing
    development and support that grows with your business.

    GET IN TOUCH

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    BOOK A CONSULTATION
    • Vector (3)-1 +61 1300 345 376
    • Vector (4) hello@fileroom.com.au
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